With Our Call Detail and Follow-Up Reports
With Our Customized Dashboard Reports, Descriptive Labels, and a Simple Scoring System
Giving you the ability to save deals, retain customers, and increase profits!
Measure Up! is the best program in our industry. I manage 7 GM’s, 24 brands, and a centralized BDC department.
Getting the call is just the first step – handling every call with best practices is even more important!
Measure Up! programs for Sales and Fixed Op’s gives me a quick snap shot on how we handle the incoming sales call, schedule appointments in our service departments, sell retail parts and schedule Body Shop work.
Our objective is that all our Guests and Customers have a remarkable experience and Measure Up! provides all the tools so I can inspect what I expect.
Measure Up! real time reporting, alerts and composite reports give me all the details immediately.
Bottom Line: Increase profits and retain customers.
Northern Michigan and Chicago
“The Measure Up! Group has had a definite impact on our bottom line. If you are spending money on Sales and Fixed operations programs, you want them to be clearly effective – Measure Up! programs have proven themselves. Simple, easy and provides accountability.”
Momentum BMW West
Parts and Service Director
“The Measure Up! process is “Spot-on” with in-bound call monitoring and real time alert notification to my Management Staff. Monitoring and grading our inbound calls provides us with a statically and a graphic representation of individual and department performance which allows us to more effectively train BDC and Sales staff members to improve our performance.
The real time reports are simple, easy to use and you can drill down and listen to individual calls right from the report. The dealerships composite reports tool permits us to benchmark our performance and work toward continued improvement. The real time alerts notify Managers of inbound calls and provides specific details of what our staff missed and the Manager can call the customer immediately before the customer calls a competitor. We are capturing many more appointments from our calls and turning more of these leads into closed deals.”
Dean L. Gauthier
Director – Variable Operations