
In our pilot program we discovered that 61% of incoming lead calls were
mishandled
in one of several vital areas. By providing a real-time Heads-UP! alert,
these mistakes can be quickly
addressed and corrected, and these calls turned into captured business.
We'll also notify managers of every Hot Lead for follow up, and each
set appointment,
so that staff is ready and waiting to take care of the customer.
The Heads-UP! program is now included, at no additional cost, as part
of our innovative and
ROI-proven Measure-Up! call handling performance and analysis program'
"This unique communication pipeline is the most
powerful tool we have ever offered.
Now that every lead is precious, it is vital not to lose any business
due to mishandled calls.
Within 2 hours, we'll alert the department manager of every mishandled
call, Hot Lead
or appointment set - and provide the info needed to follow up to set
an appointment,
capture the business, and/or save the deal!"
Al Dee, CEO Measure-UP!
Group
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